Service Advisor

Mt. Pleasant • Mount Pleasant, SC

6d

About The Position

Starling Chevrolet is seeking an Automotive Service Advisor to greet customers, understand their vehicle concerns and service needs, determine the services required, and prepare repair orders. The advisor explains inspection results and recommended work, provides written estimates for labor and parts, obtains customer authorization for repairs, and communicates changes to costs or promised completion times. The role also involves coordinating repair progress with the service department, handling customer questions and complaints, and supporting customer satisfaction and quality control.

Requirements

• Previous Service Advisor experience.
• Organized and friendly personality.
• Time management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

• Advise customers about routine maintenance and other available services.
• Identify potential mechanical problems by questioning customers, visually inspecting vehicles, or conducting a road test with the customer when needed.
• Review inspection results with customers, recommend corrective procedures, and prepare work orders for necessary repairs.
• Prepare repair orders that include customer concerns and estimates for service time, labor, and parts.
• Explain work performed and repair order charges to customers.
• Handle customer complaints and telephone inquiries about appointments and work in progress.
• Schedule service appointments and obtain customer and vehicle information before arrival when possible.
• Refer to service history, inspect vehicles, and recommend additional needed service.
• Advise customers on vehicle care and manufacturer-recommended maintenance.
• Establish promised completion times and check with the dispatcher when necessary.
• Obtain customer signatures on repair orders, provide customers with copies, establish payment methods, and obtain credit approval when necessary.
• Notify the dispatcher of incoming work and check repair progress throughout the day.
• Contact customers about estimate or promised-time changes, explain the details, and obtain authorization before performing additional repairs.
• Implement and maintain a service marketing program and a quality-control process to reduce comebacks.
• Review repair orders for completion and documentation of additional work and authorization, and close orders as appropriate.
• Ensure vehicles are parked in assigned areas, locked, and that keys are marked and stored correctly.
• Keep service department forms, menus, and pricing guides up to date.
• Inspect vehicles for body work needs, inform customers, and provide estimates for that work.
• Maintain high customer satisfaction standards, a professional appearance, and a clean work area.
• Perform other tasks as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid holidays.
• Employee discounts on products and services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed