Service Advisor

Lithia & Driveway•Houston, TX

5d•Onsite

About The Position

John Eagle Acura is hiring a Service Advisor to act as the liaison between customers and technicians. The advisor ensures technicians understand customer needs and customers understand recommended and necessary service or repairs. The role is on-site in Houston, Texas, reports to the Service Manager, and offers a base salary with incentives; the schedule is determined by the manager. The advisor prepares repair orders, obtains approval signatures, enters orders into the service database, communicates additional service needs based on vehicle inspections, administers qualifying manufacturer warranty repairs, and keeps customers informed about service specials, completion times, and expenses. Other duties may be assigned. Applicants must be at least 18 years old and have a high school diploma or equivalent. The employer is a drug-free workplace and provides reasonable accommodations for qualified individuals to perform essential functions.

Requirements

Previous Service Advisor or Service Writer experience.
Polished and professional demeanor.
Ability to communicate technical terms to a non-technical audience.
Ability to create a memorable experience for customers.
Ability to work well in a team environment.
Valid driver's license with an acceptable driving record.
High school graduate or equivalent.
At least 18 years of age.

Responsibilities

Serve as the communicator and liaison between customers and technicians, ensuring customer needs and service recommendations are understood.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Communicate additional repair and service needs to customers based on vehicle inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.
Perform other duties as assigned.