Service Advisor | Hourly + Bonuses - Stockton Hyundai

Gee Automotive Companies•Stockton, CA

About The Position

Stockton Hyundai is seeking a customer-focused Service Advisor to serve as the key connection between customers and the service department. The role involves helping customers understand vehicle concerns, recommended maintenance and repairs, service timelines, and estimates, while coordinating with technicians to support accurate diagnosis and efficient repairs. The dealership describes a busy service department, supportive team environment, customer-first culture, and opportunities for training and career advancement. Compensation is commission-based, with average earnings of $6,000–$10,000 per month. Benefits include employer-subsidized medical and dental insurance, company-paid life insurance, an Employee Assistance Plan, text-based telehealth, voluntary benefit options, a 401(k) with company match, paid time off accruing from Day 1, and employee pricing on parts, service, and vehicles.

Requirements

Previous experience as a Service Advisor in a dealership environment is strongly preferred.
Strong sales and communication skills, including the ability to explain technical information clearly and confidently.
Ability to multitask and stay organized in a fast-paced environment.
Basic automotive knowledge and understanding of maintenance and repair processes.
Comfort using computers, dealership software, and digital inspection tools.
Reliable and punctual, with a commitment to maintaining high CSI scores.
Must be at least 18 years of age.
Must have a valid driver's license and a clean driving record.
Must be able to pass a criminal background check and drug screen.

Responsibilities

Greet customers promptly and professionally in the service drive.
Listen to customer concerns and accurately document vehicle issues.
Create and manage repair orders in the dealership management system.
Clearly communicate recommended services, timelines, and estimates to customers.
Coordinate with technicians to support accurate diagnosis and efficient repairs.
Provide customers with regular updates throughout the service process.
Promote maintenance services and manufacturer-recommended repairs when appropriate.
Ensure a positive customer experience from vehicle write-up through delivery.

Benefits

Employer-subsidized medical insurance with comprehensive coverage options.
Employer-subsidized dental insurance with comprehensive coverage options.
Company-paid life insurance.
Employee Assistance Plan.
Text-based telehealth.
Voluntary short- and long-term disability, critical illness, accident, and pet insurance options.
Additional voluntary life insurance for the employee and family.
401(k) with company match.
Paid time off accruing from Day 1.
Exclusive employee pricing on parts, service, and vehicles.