Service Advisor

MHC Kenworth • Chattanooga, TN

5d

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Service Advisor for its MHC Kenworth-Chattanooga branch. The Service Advisor greets customers, coordinates repair requests and repair orders, estimates repair costs within established guidelines, and works with the Service Manager and Shop Foremen to assign tasks and schedule shop work. The role also supports warranty documentation, policy settlements, repair order filing, and repair preparation.

The position is designated safety-sensitive. Working under the influence of marijuana or other illegal drugs may pose a threat to health or safety, particularly given duties involving heavy equipment, machinery, or motor vehicles. MHC describes itself as a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company. It aims to foster an environment where employees can grow personally and professionally.

Requirements

• Minimum of 4 years’ experience in a related field.
• Strong customer relations and communication skills.
• Good leadership abilities.
• Positive can-do attitude.

Nice To Haves

• CDL.
• Computer experience.

Responsibilities

• Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment.
• Coordinate with Foremen to schedule shop work properly.
• Understand customer repair requests and help ensure customers receive the most expedient service available.
• Estimate repair costs within established guidelines.
• Work with the Service Manager to ensure timely action and resolution in disputes and warranty matters.
• Complete and ensure proper execution of documentation for customer, internal, and warranty labor sales.
• Enter repair order information into the data processing system and close repair orders.
• Maintain and administer shop tool and supply requirements and status.
• Inform the Service Manager of customer complaints so they can be addressed before the vehicle leaves the shop.
• Advise customers about needed service work and suggest additional labor, parts, and body shop sales when appropriate.
• Participate in training to stay current on technical and warranty issues.
• Assist in maintaining a clean shop and office area.
• Perform other duties as assigned by a supervisor.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid Time Off program.
• 401(k) and profit sharing with employer match.
• Flexible Spending Account.
• Internal promotion opportunities.
• On-the-job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed