Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Knightstown, IN

18d

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The role includes maintaining a safe, clean facility; helping customers understand and approve vehicle services; providing cost estimates and updates; and resolving customer concerns. Service Advisors also collaborate with managers on talent acquisition.

Requirements

Six months of customer service or sales experience is preferred.
Ability to successfully complete a pre-employment drug screen and background check.
Additional screening may include a motor vehicle check and/or DOT Physical.
Excellent communication and interpersonal skills, with a customer satisfaction focus.
Strong customer service, rapport-building, and salesmanship skills.
Strong organizational and multitasking abilities, with attention to detail.
Effective teamwork skills.
Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Ability to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Nice To Haves

Six months in customer service or sales.

Responsibilities

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates and sales promotions, and obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
Handle customer complaints and resolve concerns.
Collaborate with managers on talent acquisition.
Manage operations and employee-vehicle deployment to support customer satisfaction.