Service Advisor-Stonebriar

Stonebriar Chevrolet • Frisco, TX

3d • Onsite

About The Position

Stonebriar Chevrolet is seeking an experienced Service Advisor with a track record of taking care of customers. The Service Advisor owns the customer’s experience in the service lane and serves as a key point of contact, with knowledge of product offerings, inventory needs, technician scheduling, and customer service. The role involves greeting vehicle owners on the drive line and explaining the repair process.

The dealership describes a fun, successful team environment, a five-day work week, and closure on Sundays. It offers training on its processes and products and career paths for motivated employees, with promotion from within. Stonebriar Chevrolet is an equal opportunity employer and values diversity.

Requirements

• Experienced Service Advisor with a track record of taking care of customers.
• Organized and friendly personality.
• Demonstrated ability to work well with others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Valid driver’s license.
• Willingness to submit to a pre-employment background check and drug screen.

Nice To Haves

• Willingness to help people with vehicle maintenance needs.
• Desire to create a customer experience that encourages customers to return.
• Desire to become an expert in the vehicles and dealership processes.
• Desire to earn based on the work and effort contributed.

Responsibilities

• Oversee the flow of the drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience and complete assignments that help the dealership leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person, ensuring customers are not mishandled.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Maintain high CSI standards.

Benefits

• 401(k) with annual discretionary employer match; immediate eligibility from the first day of employment.
• Multiple medical plans for employees and their families, including a health reimbursement plan option.
• Five-day work week; dealership is closed on Sundays.
• Training program covering dealership processes and products.
• Career paths and promotion from within for motivated employees.
• Great team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed