Service Advisor

Kayser Janesville Chevrolet Buick GMC•Janesville, WI

6d•$55,000 - $95,000•Onsite

About The Position

Kayser Janesville Chevrolet Buick GMC is hiring a Service Advisor in Janesville, Wisconsin. The Service Advisor serves as the vital link between customers and the service department, facilitating communication, providing exceptional customer service, and helping ensure a smooth and efficient service experience. The position offers an annual salary of $55,000 to $95,000 or more, paid bi-weekly. The company describes itself as a customer-first dealership committed to service, quality vehicles, integrity, teamwork, and excellence.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Ability to handle multiple tasks efficiently and work well under pressure.
Proficiency with computers and dealership management software.

Nice To Haves

Technical or automotive training.
Previous experience in customer service or as an automotive service advisor.
Familiarity with automotive terminology and repair processes.

Responsibilities

Greet customers promptly and courteously and address their service needs.
Provide accurate estimates and explain vehicle repairs and maintenance.
Coordinate with technicians to support timely, quality service delivery.
Maintain detailed records of customer interactions and vehicle service histories.
Follow up with customers about service status and post-service satisfaction.
Manage appointment scheduling and work with the parts department to order supplies.
Promote additional services or products to improve customer satisfaction and dealership revenue.