Service Advisor

Sun Auto Tire and Service • Novato, CA

8d • $55,000 - $70,000 • Onsite

About The Position

The Sales & Service Advisor is a key customer contact at Toscalito Tire & Auto Service, part of the Sun Auto Network. The advisor greets customers, listens to vehicle concerns, recommends appropriate products and services, and guides customers through a trustworthy service experience from check-in to checkout. The role is suited to someone who enjoys customer service, sales, and problem-solving in a fast-paced setting. Technician experience is not required; training is provided on products, services, and customer and store support tools.

The role is based in Novato and works in an automotive shop and retail service environment. The advisor collaborates with technicians and store leadership to coordinate workflow, keep customers informed, and ensure repairs remain on track. The position includes a flexible schedule, with weekends as needed.

Requirements

• Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services while managing multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend suitable products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Create accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers updated on service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to confirm customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
• Work a flexible schedule, including weekends as needed, and follow company policies and core values.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed