Service Advisor
About The Position
As a Service Advisor, you serve as the essential connection between customers and the service team. You help identify service needs, communicate repair timelines, and provide customers with a smooth, informed, and positive experience. The role focuses on building trust, providing expertise, and delivering exceptional customer service. You coordinate appointments, prepare service estimates, support daily service department operations, monitor repair orders and service progress, and help manage technician workflow. You also collaborate with Sales, F&I, Parts, Warranty, and management, and participate in dealership training and manufacturer programs. Duties may evolve based on business needs, and the description is not exhaustive.
Requirements
- Strong communication and customer service skills.
- Strong organizational and time-management abilities.
- A sales-oriented and problem-solving mindset.
- Ability to thrive in a fast-paced, team-oriented environment.
- Familiarity with computer systems and reporting tools.
- Frequent sitting, standing, walking, bending, and kneeling; ability to climb ladders and lift up to 50 pounds as needed.
Nice To Haves
- Two to four years of relevant experience, or equivalent training, is suggested; the employer is willing to train the right person.
Responsibilities
- Greet customers in person, by phone, or email.
- Conduct customer check-ins, confirming VIN and mileage and assessing vehicle condition.
- Review repair orders with customers at pick-up.
- Provide service updates and proactively resolve customer concerns.
- Recommend additional services based on manufacturer guidelines and technician feedback.
- Schedule and confirm appointments.
- Prepare detailed and accurate service estimates.
- Pre-order parts as needed and verify extended warranty coverage.
- Coordinate smooth drop-offs and timely follow-ups.
- Open and close the service department.
- Manage the daily appointment schedule and address no-shows.
- Monitor open repair orders and track service progress.
- Maintain organized records and a clean work area.
- Process payments and generate weekly lot reports.
- Collaborate with management regarding service feedback and performance.
- Assist with assigning jobs to technicians.
- Coordinate technician updates and adjust workloads as needed.
- Ensure service jobs have accurate authorizations.
- Collaborate with Sales, F&I, Parts, and Warranty teams.
- Arrange sublet repairs and process third-party payments.
- Participate in dealership training and manufacturer programs.
- Pursue relevant certifications, stay current with industry trends, and attend trade events to expand professional networks.
Benefits
- Health insurance
- Vision insurance (company-paid option)
- Dental insurance (company-paid option)
- 401(k) with company match
- Paid time off
- Employee discounts
- Advancement opportunities
- Positive team environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
