Service Advisor

North Brothers Ford•Westland, MI

1d•Onsite

About The Position

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the Service Drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. A strong community is all about its people, and here at North Brothers Ford Inc. we staff our dealership with good, kind people who go above and beyond what is expected of them. We’re one of the region's best dealerships, serving the communities in Michigan since 1928 . Our team enjoys training programs, a fantastic culture and opportunities for advancement. We're interested in helping build your career because we know that happy employees lead to happier customers!

Requirements

Organized and friendly personality
Previous automotive knowledge/experience.
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to ensure 100% customer satisfaction.
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently