Service Advisor

Ken Garff • Gilbert, AZ

10d

About The Position

Volkswagen of Gilbert, a Ken Garff Automotive Dealership, is seeking a Service Advisor who acts with respect, integrity, growth, humility, and teamwork. The role focuses on building customer relationships and providing attentive, professional service in a fast-paced dealership environment. The advisor listens to customer requests, identifies service needs, communicates updates and estimates, reviews completed work, and collects payments.

Requirements

• Friendly, cooperative demeanor and ability to connect with and build relationships with others.
• Approachable and unselfish, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers' inquiries.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401k with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed