Service Advisor

Toyota of Brookfield•Brookfield, WI

About The Position

Napleton Automotive Group’s Toyota of Brookfield dealership is seeking a Service Advisor responsible for ensuring customers receive excellent service. The role involves understanding customer needs and concerns, explaining service options, keeping customers comfortable and informed throughout vehicle service, and supporting the Service Manager and shop operations. The advisor also helps maintain customer satisfaction, repeat and referral business, technician efficiency, and service department profitability.

Requirements

At least 3 years of experience as a Service Advisor.
Strong focus on providing excellent customer service.
Frequent lifting, carrying, bending, reaching, kneeling, pushing, and pulling.

Nice To Haves

Dealership experience preferred.
Experience with ADP is a definite plus.

Responsibilities

Assist customers with servicing and repairing their vehicles and explain each service need.
Understand customers’ requirements and concerns and match them with appropriate service options.
Make customers comfortable with the service being performed and keep them informed and updated during service.
Assist the Service Manager with daily duties.
Stay informed about new products, features, and accessories, and attend product training as required.
Maintain a service customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Dispatch jobs to support shop flow and peak technician efficiency.
Follow company policies, including write-up processes and active delivery procedures.
Follow up on work in process individually and for the shop as a whole; ensure customers are contacted promptly and work is completed in a timely manner.
Perform all manufacturer-specified tests for product certifications.
Make appropriate recommendations and sell appropriate services to customers.
Maintain good CXI and profit margins.
Perform other duties as assigned.