Service Advisor

Woody Anderson Ford • Huntsville, AL

6d

About The Position

Woody Anderson Ford is hiring a Service Advisor to support customers’ automotive needs and deliver an exceptional service experience. The role builds customer trust, assesses vehicle needs, explains recommended maintenance and repairs, and provides updates throughout the repair process. The Service Advisor also serves as a communication link between customers, technicians, other advisors, and management; prepares accurate repair orders; and manages multiple repair orders while following dealership and manufacturer standards. The position requires automotive service knowledge, proficiency with dealership management and service software, and a customer-focused, collaborative approach.

Requirements

• At least 3 years of experience as a Service Advisor in a dealership setting.
• Working knowledge of automotive maintenance and repair processes.
• Proficiency with dealership management systems (DMS) and service software.
• Valid driver’s license with an acceptable driving record.
• Customer-focused mindset and strong relationship-building skills.
• Clear, confident verbal and written communication skills.
• Ability to work efficiently under pressure in a high-volume environment.
• Strong organizational and time-management skills.
• Attention to detail and commitment to accuracy.
• Ability to collaborate with diverse personalities and roles.
• Adaptability and willingness to learn new systems, processes, and products.

Nice To Haves

• Experience in a high-volume or fast-paced customer service environment is strongly preferred.

Responsibilities

• Greet customers promptly and professionally and establish trust and rapport.
• Conduct vehicle walk-arounds and assess customer needs.
• Explain recommended maintenance and repairs, including costs and timelines.
• Provide timely repair-process updates and resolve customer concerns with empathy and professionalism.
• Promote a positive customer experience consistent with dealership standards.
• Communicate between customers, technicians, advisors, and management.
• Write clear and accurate repair orders reflecting technician findings and customer concerns.
• Communicate technician recommendations effectively and ethically.
• Collaborate with other advisors to manage workflow and maintain efficiency.
• Escalate issues appropriately and participate in problem-solving with leadership.
• Follow dealership processes for repair orders, estimates, approvals, and vehicle delivery.
• Accurately document customer information, vehicle concerns, and services performed.
• Manage multiple repair orders in a fast-paced environment.
• Ensure work meets dealership and manufacturer standards and comply with policies, procedures, and OEM requirements.
• Maintain working knowledge of maintenance schedules, service products, and warranties.
• Present maintenance menus, service packages, and value-added products.
• Stay current on manufacturer programs, recalls, and technical updates.
• Participate in required training and continuous learning.
• Support and model dealership values and culture, maintain professional appearance and conduct, and contribute to a respectful, customer-focused workplace.

Benefits

• Health insurance with optional vision and dental insurance.
• Employer-provided life insurance.
• Paid vacation and paid sick leave.
• Paid company holidays; closed on Sundays.
• 401(k) savings plan with employer match.
• Employee discounts.
• Paid training and ongoing professional development.
• Work-life balance and a family-friendly, inclusive team culture.
• Career growth and internal promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed