Service Advisor

Jeremy Hodge Auto Group•Ardmore, OK

About The Position

The Service Advisor greets service department customers, schedules appointments, and serves as a liaison between customers and service technicians. The role focuses on making customers feel welcome and confident that their needs are being met through attentive service, clear communication, and support throughout the repair process. The Service Advisor provides repair and maintenance estimates, explains recommended work and associated costs, follows up on repairs, and notifies customers when vehicles are ready for pickup. The role also supports customer satisfaction, helps manage extended warranties, and keeps the Service Manager informed of problems and potential problems.

Requirements

Strong customer-service and people skills.
Ability to greet customers, listen to their needs, and communicate repair requirements clearly to service technicians.

Responsibilities

Greet service department customers promptly and courteously.
Listen to customers and clearly communicate repair needs to technicians.
Upsell additional services using low-pressure, high-integrity methods.
Provide accurate repair and maintenance estimates.
Follow dealership policies on vehicle care and operation.
Follow up on each repair and keep customers informed of progress.
Sell and manage extended warranties.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs with customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Schedule appointments.