Service Advisor

Lithia & Driveway•Houston, TX

8d•Onsite

About The Position

John Eagle Houston Acura is hiring a Service Advisor to serve as the liaison between customers and technicians. The role ensures customers’ needs are understood by technicians and that required or recommended service and repairs are clearly explained to customers. The Service Advisor prepares repair orders, administers qualifying manufacturer warranties, and keeps customers informed about service specials, completion times, and expenses. Other duties may be assigned. This is an on-site position in Houston, Texas. The schedule is determined by the manager, and pay consists of a base salary with incentives. Applicants must be at least 18 years old and be a high school graduate or equivalent. The employer is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

Previous Service Advisor or Service Writer experience.
Polished and professional demeanor.
Ability to communicate technical terms to a non-technical audience.
Ability to create a memorable customer experience.
Ability to work well in a team environment.
Valid driver's license with an acceptable driving record.
High school graduate or equivalent.
At least 18 years of age.

Responsibilities

Serve as the communicator and liaison between customers and technicians, ensuring customer needs and recommended or required service and repairs are understood.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Communicate additional repair and service needs to customers based on vehicle inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.
Perform other duties as assigned.