Ford Service Advisor

Lithia & Driveway • Norfolk, VA

1d • Onsite

About The Position

Priority Ford in Norfolk, VA is looking for a motivated Service Advisor to be the bridge between our customers and our service department. This role is ideal for a customer-focused professional who thrives in a fast-paced automotive environment and is driven, organized, and ready to grow their career. Priority Ford is part of the Lithia & Driveway (LAD) family, a large and growing automotive retailer committed to innovation and redefining the car-buying and ownership experience, which offers real opportunities for career advancement, stability, and long-term growth.

Requirements

• Prior Ford experience is a plus
• Strong communication and customer service skills
• Ability to multitask and stay organized in a high-volume environment
• Basic understanding of automotive systems and services
• Positive attitude and team-first mindset
• High School graduate or equivalent
• 18 years or older

Responsibilities

• Greet customers and provide a top-tier service experience from start to finish
• Accurately write service repair orders and communicate vehicle concerns
• Coordinate with technicians to ensure timely and quality repairs
• Keep customers informed on progress, timelines, and recommended services
• Upsell maintenance and repair services ethically and effectively
• Deliver a seamless, professional experience that builds long-term customer loyalty

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED