Service Advisor

Summit Subaru El Cajon • El Cajon, CA

5d • $60,000 - $100,000

About The Position

Summit Subaru is looking to add a Service Advisor to its team. The Service Advisor is the primary point of contact for automotive service matters. The role requires understanding customers’ problems, setting and managing expectations, and providing world-class service.

The ideal candidate has a high school diploma or GED, post-secondary automotive training or equivalent work experience, and preferably at least one year of dealer-level or large-facility experience. The candidate must have ASE certification or be willing to obtain it, an unrestricted driver’s license and clean driving record, and a strong technical and customer-service performance record. Fluent English speaking and writing skills, good time-management skills, and appropriate dress, speech, and behavior are required.

Requirements

• High school diploma or GED.
• Post-secondary automotive training or equivalent work experience.
• ASE certification or willingness to obtain certification.
• Broad knowledge of automotive mechanical and electrical systems.
• Excellent customer-service focus.
• Neat, clean, and professional appearance.
• Excellent interpersonal skills for interacting professionally with customers, vendors, and staff.
• Unrestricted driver's license and clean driving record.
• Ability to drive both automatic and standard-transmission vehicles.
• Basic computer and internet skills.
• Fluent English speaking and writing skills.
• Good time-management skills and appropriate dress, speech, and behavior.

Nice To Haves

• One year of dealer-level or large-facility experience.

Responsibilities

• Schedule customer service appointments in person or by phone to ensure prompt and accurate diagnosis of problems.
• Make repair recommendations and manage repair delivery by setting and managing customer expectations.
• Ensure required documentation is complete and complies with regulations and standards.
• Comply with and enforce all safety policies and procedures.
• Attend required staff meetings, trainings, and educational classes.
• Help educate and train new staff members.
• Perform other duties as assigned.

Benefits

• Fun and friendly work environment.
• Company-sponsored health coverage.
• Short-term disability and accident coverage.
• Voluntary dental and vision coverage.
• 401(k).
• Competitive pay.
• Paid vacation.
• Paid sick time.
• Certified DailyPay Partner.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED