Service Advisor

Lithia & Driveway•Coral Springs, FL

25d•Onsite

About The Position

Audi Coral Springs is seeking a dedicated Service Advisor to be the vital link between our customers and our expert technicians. If you're passionate about delivering outstanding service, thrive in a fast-paced environment, and are driven by customer satisfaction, we want to hear from you!

Requirements

Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Previous Service Advisor experience, preferred.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.

Responsibilities

Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests.
Verifying warranty and service contract coverage.
Developing estimates.
Writing repair orders.
Maintaining customer records.
Serving as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Preparing repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicating additional repair and service needs to the customer based on vehicle inspection.
Administering the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.