Service Advisor

Michigan City Kia•Michigan City, IN

About The Position

Bob Loquercio Auto Group is seeking a Service Advisor to join its high-volume, growing Service Department and deliver an outstanding customer experience. The role involves working in a fast-paced environment and advising customers about vehicle maintenance and repairs. The company offers hands-on training, mentorship, and opportunities for career advancement.

Requirements

Ability to work independently with minimal supervision.
Ability to thrive in a fast-paced, high-volume environment.
Positive, professional, customer-focused attitude.
Strong communication and organizational skills.
High-volume mindset with attention to detail.
Willingness to submit to a pre-employment background check and drug screen.
Ability to sit for extended periods while working on a computer.
Ability to lift up to 15 pounds as needed.

Responsibilities

Greet customers promptly and professionally.
Gather customer and vehicle information accurately.
Clearly document vehicle concerns and symptoms.
Recommend maintenance and repairs based on vehicle age, mileage, and history.
Prepare detailed and accurate parts and labor estimates.
Set and manage customer expectations for repair timelines.
Monitor repair progress throughout the day and provide regular customer updates.
Review final invoices for accuracy and alignment with completed work.
Explain repairs, services, and charges clearly and in a friendly manner.