Service Advisor-Boise, ID-Part-Time Evenings

Northwest Equipment Sales Inc•Boise, ID

74d•$19 - $22•Onsite

About The Position

Northwest Equipment Sales, a heavy-duty truck and trailer dealership featuring Mack, Volvo, Kalmar Ottawa, and Cummins, is seeking a part-time Service Advisor for its Boise, Idaho facility. The schedule is Monday through Friday, 7:30 p.m. to 12:00 a.m. Compensation is $19.00–$22.00 per hour plus commission, based on experience, knowledge, and skill level. A current CDL is a plus. The role requires strong communication and customer service skills, at least one year of experience, and a clean driving record. The Service Advisor obtains and records customer and vehicle information, documents repair concerns, provides estimates and service recommendations, coordinates work with the dispatcher, and keeps customers informed about repair progress, costs, and timing. The role also handles repair-order documentation, payment arrangements, service marketing, quality control, vehicle parking and security, and customer inquiries. The advisor is expected to maintain high customer satisfaction, a professional appearance, and a clean work area. Northwest Equipment Sales describes advancement through internal promotion and company and employee events, including an annual chili cookoff and holiday party.

Requirements

At least one year of experience.
Clean driving record.
High school diploma or GED.
Good communication skills.
Great phone and customer service skills.
Must be a hard worker, self-starter, and problem solver.
May require lifting up to 50 pounds.
Must climb in and out of customers’ vehicles to record information.

Nice To Haves

Preferred working knowledge of heavy truck repair methods.
Current Commercial Driver’s License (CDL) is a plus.

Responsibilities

Obtain customer and vehicle data before arrival when possible.
Greet customers promptly and collect vehicle information.
Accurately and clearly document vehicle problems on repair orders.
Review service history and recommend additional needed service.
Advise customers on truck and trailer care and maintenance according to manufacturers’ specifications.
Prepare complete, accurate written estimates for labor and parts.
Establish promised completion times, consulting the dispatcher when necessary.
Obtain the customer's signature on the repair order and provide a copy.
Establish the customer's payment method and obtain credit approval when necessary.
Notify the dispatcher of incoming work.
Monitor repair progress and contact customers about estimate or promised-time changes; explain requirements and obtain authorization before additional repairs.
Implement and maintain a service marketing program.
Review repair orders for completed work and documentation of additional work and authorization; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Keep service department forms, menus, and pricing guides up to date.
Explain completed work and charges to customers.
Implement a quality control process to eliminate comebacks.
Maintain high customer satisfaction standards.
Handle telephone inquiries about appointments and work in process.
Maintain a professional appearance and keep the work area clean.