Service Advisor

Lithia & Driveway•Los Angeles, CA

21d•$64,500 - $161,800•Onsite

About The Position

Ford of Downtown LA is seeking an experienced Service Advisor to serve as the primary communicator between customers and technicians. This role involves understanding customer needs, preparing repair orders, communicating service recommendations, and managing warranty administration. The ideal candidate will be a team player focused on customer service with a basic understanding of automotive mechanics.

Requirements

Previous Service Advisor experience, preferred.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

Previous Service Advisor experience
Prior experience as an automotive technician

Responsibilities

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.