Service Advisor, Leasing

TEC Equipment, Inc. • Fontana, CA

6d • $25 - $31

About The Position

The Service Advisor aggregates maintenance and repair work orders and communicates their priority to the Service Supervisor or Foreman to help maintain an efficient shop workflow. As a customer-facing contact for the service and rental departments, the Service Advisor builds rapport and gathers detailed information from customers, rental, sales, and drivers to schedule shop and outside-vendor repairs, inspections, and maintenance. The role supports the Service Supervisor and Foreman in managing shop activity, communicating bottlenecks, and balancing shifting priorities among customers, rental, vendors, sales representatives, and managers.

The Service Advisor manages work orders and maintenance scheduling, triages breakdowns, handles rental check-in and check-out, supports quality checks and inspections, and ensures work orders are opened, updated, and closed promptly. The role communicates work-order issues to the Service Manager and helps maintain vehicles in accordance with local, state, and federal regulations, including licensing and vehicle-related technology requirements. The Service Advisor also procures and processes parts and shop payables through the Accounts Payable department and maintains inventory.

The position requires embodying TEC Equipment’s values of Teamwork, Entrepreneurship, and Customer Focus, and providing strong support to customers in keeping with the company’s commitment to be recognized as their Best Business Partner.

Requirements

• High school diploma or equivalent.
• Experience in a customer-facing role.
• General knowledge of truck repair terminology.
• Understanding of work-order documentation and processes.
• Intermediate knowledge of basic software and applications, including Windows and Microsoft Office Suite, and ability to learn new computer programs quickly.
• Exceptional customer-service skills and ability to communicate effectively with a variety of personalities and customer situations.
• Strong attention to detail and documentation skills.
• Ability to succeed in a fast-paced environment, with strong organizational and active-listening skills.
• Ability to work as a team player and maintain internal and external relationships.
• Ability to follow the branch’s standard operating procedures and safety guidelines.

Nice To Haves

• Experience in a Service Advisor role in the automotive or trucking industry.

Responsibilities

• Support prompt, high-quality repairs for rental, lease, and contract-maintenance vehicles.
• Record and communicate customer-requested return dates accurately.
• Communicate with customers throughout scheduling, including initial requests, repair-progress updates, and completed-repair pickup scheduling.
• Greet customers and employees in a welcoming, polite manner and communicate regularly to ensure their needs are met.
• Offer viable alternatives when a customer request cannot be met, and communicate limitations clearly.
• Assist the Service Manager and Service Supervisor in optimizing daily shop-floor operations.
• Communicate daily successes and setbacks related to customer need times to the Service Manager.
• Coordinate with the parts division to receive parts accurately and promptly.
• Process purchase orders, receive inventory, and attach parts to work orders.
• Procure and classify shop supplies, maintain inventory, and support cycle counting.
• Capture warranty opportunities, reconcile parts, and submit work-order claims.
• Open, update, and close work orders for repairs; review and provide initial approval of the complaint, cause, and correction documentation.
• Process vendor payables and sublet purchase orders through the Accounts Payable department.
• Assist with compliance with local, state, and federal regulations, including licensing and vehicle-related technology requirements.
• Use case management to schedule, communicate, and process repair and maintenance proactively and accurately.
• Assist the rental department with quality-check inspections, check-in/check-out, and regulatory documentation.

Benefits

• Choice of two medical plan options, including prescription drug coverage.
• Choice of two dental plans covering preventative and diagnostic care, basic and major services, and orthodontia for children.
• Vision care, discounted hearing exams, and hearing aids.
• 401(k) retirement savings plan with company contribution.
• Life, accident, and disability insurance.
• Employee Assistance Program (EAP).
• Education assistance.
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED