Service Advisor

Serra Toyota • Milwaukee, WI

5h • $60,000 - $100,000 • Onsite

About The Position

Serra Toyota is seeking an experienced Automotive Service Advisor to join their growing team. The dealership is undergoing renovations and is looking for someone passionate about delivering exceptional customer experiences. This role offers opportunities for long-term success and career growth within the company.

Requirements

• Previous automotive Service Advisor experience preferred
• Strong mechanical knowledge and understanding of vehicle maintenance
• Outstanding customer service and communication skills
• Strong computer and organizational skills
• Motivated, dependable, and team-oriented
• Ability to multitask in a fast-paced environment
• Valid driver's license with an insurable driving record
• High school diploma or equivalent

Nice To Haves

• Toyota experience is a plus

Responsibilities

• Greet customers promptly and provide outstanding customer service
• Perform Toyota Multi-Point Walk-Around Inspections with customers
• Listen to customer concerns and accurately write repair orders
• Review vehicle history and maintenance schedules
• Recommend needed maintenance and repairs based on Toyota guidelines
• Communicate repair recommendations and estimates clearly
• Coordinate with technicians to ensure efficient repairs
• Keep customers informed throughout the repair process
• Deliver vehicles and explain completed repairs
• Follow Toyota and dealership service processes and procedures
• Complete Toyota manufacturer training and certification programs
• Maintain a clean, organized, and professional work environment

Benefits

• Competitive Compensation ($60,000–$100,000+ annually)
• Career Growth & Development Opportunities
• Paid Toyota Factory Training
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off
• Holiday Bonus Pay
• Employee Vehicle Purchase & Service Discounts
• Advancement Opportunities within Serra Automotive
• Closed Every Sunday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED