Service Advisor
About The Position
Henderson Hyundai Service Advisor At Henderson Hyundai, we don’t just offer a job—we build careers. We are a close-knit team dedicated to helping each other grow, excel, and achieve success. As a part of Lithia & Driveway (NYSE: LAD), we pride ourselves on our vibrant, supportive work environment. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
Requirements
- High School graduate or equivalent, 18 years or older required.
- We are a drug free workplace.
Nice To Haves
- Coachable & Driven to Grow—whether you want to be a lifelong Service Advisor or progress within the company, we want to help you succeed
- Dedicated & Customer-Focused—you take pride in delivering exceptional service and owning the customer experience
- Team Player with a Positive Attitude—you thrive in a fun, dynamic environment and enjoy working together to achieve great results
Responsibilities
- Diagnose and address customer vehicle concerns, verify warranties and service contracts, and develop accurate repair estimates
- Serve as the communication bridge between customers and technicians, ensuring a clear understanding of service needs
- Write and process repair orders (RO), ensuring customer approval and accurate entry into the service database
- Calculate and communicate costs for materials, labor, and deductibles, maintaining transparent customer records
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
