Service Advisor

Crowley Auto Group•Bristol, CT

5d•$45,000 - $65,000•Onsite

About The Position

Crowley Chrysler Dodge Jeep Ram is seeking a customer-focused, organized Mopar Express Service Advisor to join its service department. The role guides customers through the express service process, from greeting and writing up their concerns to explaining maintenance recommendations and reviewing completed work. It is suited to someone who enjoys working with people, communicates clearly, and can help keep a busy service lane running smoothly. This is a full-time position with availability during dealership operating hours. The expected annual pay range is $45,000 to $65,000, based on relevant experience, skills, training, and qualifications.

Requirements

Valid driver's license and acceptable driving record.
Strong customer service and communication skills, including the ability to explain maintenance recommendations clearly.
Strong attention to detail and accurate documentation skills.
Comfort using computers and learning dealership systems.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Ability to collaborate with technicians and other team members.

Nice To Haves

Previous service advisor, express service, or automotive customer service experience.
Basic knowledge of vehicle maintenance and multipoint inspection processes.
Previous dealership experience and familiarity with repair orders or dealership management systems.
Familiarity with Chrysler, Dodge, Jeep, Ram, and Mopar maintenance services.

Responsibilities

Greet express service customers promptly, listen to their concerns, and confirm requested maintenance services.
Create accurate repair orders documenting customer concerns, vehicle information, requested services, and promised completion times.
Explain recommended maintenance, pricing, and estimated completion times clearly, and obtain customer authorization before additional work is performed.
Coordinate with technicians and the parts department to support efficient workflow and timely completion of express services.
Review multipoint inspection results with customers and explain technician recommendations without pressure.
Keep customers informed about service progress, changes to estimates, and delays.
Review completed repair orders with customers, explain charges and services performed, and assist with checkout.
Maintain accurate customer records and a clean, organized service write-up area while following dealership procedures.
Participate in Mopar and dealership training to build product knowledge and customer service skills.