SERVICE ADVISOR
About The Position
Beckley Chevrolet is hiring an experienced Automotive Service Advisor for its growing Fixed Operations team in Mount Hope, West Virginia. This is not an entry-level position; the dealership seeks a proven professional who understands dealership service operations, builds customer relationships, sells recommended services, and delivers strong sales and customer satisfaction results. The Service Advisor will combine customer service and sales responsibilities, managing customer interactions and service needs in a busy service drive. The role offers performance-driven earning potential and an opportunity to build a long-term career with a growing Chevrolet dealership.
Requirements
- Prior automotive dealership Service Advisor experience is required.
- Proven ability to sell maintenance, repairs, and recommended services.
- Strong understanding of automotive service operations and repair processes.
- Excellent communication, organization, and customer service skills.
- Ability to manage a high-volume service drive efficiently.
- Experience presenting repair estimates, handling objections, and closing service sales.
- Strong follow-up skills and commitment to customer retention.
- Competitive, results-driven mindset and strong work ethic.
Nice To Haves
- GM/Chevrolet dealership experience preferred.
Responsibilities
- Greet customers professionally and accurately document their service concerns.
- Perform thorough vehicle walkarounds and identify service opportunities.
- Present and sell manufacturer-recommended maintenance and repairs.
- Communicate consistently with customers throughout the repair process.
- Maximize hours per repair order, effective labor rate, and customer-pay sales while maintaining customer trust.
- Ensure repair orders and estimates are accurate and provide timely customer updates.
- Build long-term customer relationships that generate repeat and referral business.
- Consistently achieve individual sales, productivity, and customer satisfaction objectives.
- Work closely with technicians, parts personnel, and management.
Benefits
- Competitive, performance-driven earning potential.
- Opportunity to earn based on production and results.
- Established Chevrolet dealership with opportunities for growth.
- Supportive management team focused on success.
- Professional work environment.
- Opportunity to build a long-term career with a growing dealership.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
