Service Advisor

Webb Hyundai Highland • Highland, IN

8d • $60,000 - $90,000

About The Position

The Service Advisor is responsible for providing customers with a seamless, positive service experience while accurately assessing vehicle needs and coordinating technician workflow. The role oversees the service lane, communicates with customers about vehicle concerns, recommendations, estimates, repairs, warranties, and charges, and helps ensure technician productivity. The ideal candidate is customer-focused, organized, communicative, and able to coordinate team activities.

Webb Automotive is a family-owned dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. The company describes its workplace as supportive, welcoming, and team-oriented, with opportunities for career development and stability.

Requirements

• Strong organizational and time-management skills.
• Friendly, customer-oriented demeanor and exceptional communication skills.
• Proven leadership abilities, with experience managing and coordinating team activities.
• Professional appearance, maintaining a well-groomed and polished image.
• Clean driving record and valid driver’s license.
• Willingness and ability to submit to a background check and drug screen.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers.
• Greet customers promptly and courteously upon arrival.
• Gather comprehensive customer and vehicle information and accurately document vehicle symptoms as described by the customer.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor costs.
• Ensure final invoices align with completed work and explain warranties, services, and charges to customers.
• Establish clear follow-up timelines with customers.
• Provide concierge support for customer inquiries in person and by phone, ensuring concerns are handled thoroughly and professionally.
• Allocate work efficiently among technicians to optimize daily productivity.
• Ensure technician time is consistently utilized.
• Send customers digital multi-point inspections for review and provide printed copies.
• Collect payments from responsible parties for repairs.
• Complete additional tasks as needed to facilitate a positive customer experience.

Benefits

• Average annual compensation of $60,000–$90,000.
• Health insurance, with the company contributing a portion of the cost.
• Dental, vision, voluntary benefits, and LifeLock insurance options.
• Paid life insurance.
• 401(k) with company matching.
• Paid time off.
• Family-owned and operated workplace.
• Positive work environment.
• Opportunities for career development and stability.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed