Service Advisor

Plaza Tire Service • Columbia, MO

8d • $50,000 - $80,000

About The Position

Plaza Tire Service, part of the Sun Auto Network, is hiring a Sales and Service Advisor to help customers make informed decisions about their vehicles. The advisor is a key point of contact, greeting customers, listening to their concerns, recommending appropriate services, and guiding them through the service experience from check-in to checkout. The company provides training on its products, services, and supporting tools; prior technician experience is not required.

The role combines customer service, sales, and problem-solving in a fast-paced automotive retail service environment. The advisor works with customers, technicians, and store leadership to communicate recommendations and costs, prepare service documentation, coordinate workflow, and ensure a smooth customer experience. The position offers hourly pay plus commission, with a stated pay range of $50,000–$80,000 per year, along with paid training and opportunities for advancement into store and field leadership roles.

The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. Physical requirements include standing for up to eight hours per day, walking around the building, regularly bending, stooping, kneeling, and crouching, and lifting or moving up to 10 pounds regularly and up to 70 pounds frequently. Safety goggles or other personal protective equipment may be required.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver's license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE requirements.
• Work a flexible schedule, including weekends as needed, and follow company values and policies.

Benefits

• Competitive pay including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including potential growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed