Service Advisor

Allegiance Truck Centers • Walpole, MA

7d

About The Position

The Service Advisor manages the shop’s workflow and schedule, communicates service updates and delivery times to customers, and coordinates with the service team to ensure parts are ordered and available. The role prepares and reviews repair orders, monitors repair progress, handles telephone inquiries about incoming and ongoing work, and assists with other projects as needed.

Requirements

• High school diploma or GED.
• Highly organized and detail oriented.
• Customer focused.
• Ability to solve complex problems.
• Computer savvy.

Nice To Haves

• Familiarity with auto and trucking.

Responsibilities

• Manage and oversee the shop’s workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with the service team on parts ordering and ensure parts are available when needed.
• Prepare repair orders by describing symptoms, problems, causes discovered, and required repairs and services.
• Check on repair progress throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED