Service Advisor

Ken Garff Automotive Group • Orem, UT

11d

About The Position

Service Advisors build relationships with dealership customers and help make maintenance and repair visits trusted, easy, and enjoyable. The role requires confident, clear communication, attentive listening, follow-through, and honest conversations. Advisors provide customers with options and updates, explain service needs, and ensure details are handled from estimates through vehicle delivery. Nissan of Orem offers team support to help employees develop into first-rate Service Advisors.

Requirements

• Energetic, enthusiastic, and team oriented.
• Strong listening, problem-solving, verbal communication, and written communication skills.
• Strong attention to detail.
• Proficient computer skills.
• High school diploma or equivalent.
• Valid in-state driver’s license.

Nice To Haves

• One year of automotive retail service consultant experience is preferred but not necessary.

Responsibilities

• Greet all customers promptly and professionally.
• Determine each customer’s primary concern and review additional maintenance needs when appropriate.
• Offer every customer a no-cost vehicle condition inspection.
• Provide and document fair, competitive, transparent price quotes that consider the customer’s and dealership’s best interests.
• Communicate with each customer in a way that leaves them comfortable and informed.
• Handle customer complaints promptly and resolve them to the customer’s satisfaction.
• Build and maintain customer relationships that encourage repeat and referral business.
• Work as a team player and uphold the company’s standards of professionalism and integrity.

Benefits

• 40-hour work weeks.
• Paid training and career growth.
• Competitive compensation package with bonuses for customer satisfaction and retention.
• Paid Time Off.
• 401k.
• Medical, dental, vision, and life insurance.
• Wellness programs that pay you.
• Employee purchase and service program.
• One-to-one Service Advisor-to-PC arrangement and latest-generation tablets.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED