Service Advisor
About The Position
The Service Advisor greets customers, listens to their needs, obtains customer and vehicle information, and schedules appointments as needed. The role documents customer-reported vehicle symptoms, recommends maintenance based on vehicle age, mileage, and history, and prepares accurate estimates for labor and parts. Service Advisors monitor vehicle progress, provide customer updates, verify that final invoices match the work performed, and explain completed work and charges. The position may also involve arranging loaner cars and verifying insurance before maintenance is scheduled.
Requirements
- Minimum of 1 year in a service department.
- High school diploma or equivalent.
- Knowledge of automobiles.
- Ability to identify problems quickly.
- Proven record of achieving exceptional customer satisfaction.
- Past experience as a service advisor, assistant lane manager, or service consultant.
- Energetic personality and positive, friendly attitude.
- Desire for a long-term career with a growing organization.
- Personal and professional integrity.
- Basic computer skills and willingness to learn new programs.
- Ability to learn new technology and repair and service procedures and specifications.
- Ability to lift 50 pounds and work on your feet for extended periods.
- Ability to work in a fast-paced environment.
Nice To Haves
- Previous experience at a Ford dealership.
Responsibilities
- Greet customers promptly.
- Obtain customer and vehicle information.
- Clearly report vehicle symptoms as described by the customer.
- Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
- Prepare a complete and accurate estimate of labor and parts costs.
- Establish a follow-up time.
- Monitor each vehicle’s progress throughout the day and update customers frequently.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain completed work and charges to customers.
- Listen to customer needs and schedule appointments as needed.
- Set up loaner cars and verify insurance before maintenance is scheduled.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
