Service Advisor

Penske Automotive Group•Phoenix, AZ

10d•Onsite

About The Position

Audi North Scottsdale, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver extraordinary customer experiences. The Service Advisor acts as the liaison between customers and the service department by scheduling appointments, reviewing service history, sharing vehicle maintenance and repair information, and providing accurate cost estimates. The role emphasizes helping customers understand and approve maintenance requirements, repair orders, and estimates while delivering professional, clear, accurate, and courteous service. The position works primarily in an automotive shop environment and may involve variable weather, noise, and workplace hazards. Evening, weekend, and holiday work may be required. Compensation is based on production and sales; stated wage ranges are estimates and are not guaranteed, and the minimum is Arizona state minimum wage.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Good communication skills, including listening to customers and determining how to assist them.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Attention to detail and commitment to quality.
Ability to use technical reference materials and technical manuals in written and online formats.
Ability to communicate technical terms to a non-technical audience.
Ability to follow processes to ensure quality and safety.
Effective time-management and prioritization skills.
Ability to wear required safety and health personal protective equipment, including a respirator, as directed by the equipment manufacturer.
Ability to work evenings, weekends, and holidays as required.
Ability to meet the physical demands of the role, including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; talking and hearing; and lifting or carrying heavy objects with an assistance device available as needed.

Nice To Haves

Prior experience in a service department.

Responsibilities

Schedule service appointments and review customer service history.
Communicate vehicle maintenance and repair information to customers.
Provide accurate cost estimates and help customers understand and approve maintenance requirements, repair orders, and estimates.
Deliver a professional, clear, accurate, and courteous customer experience throughout the service process.
Work toward challenging monthly goals and contribute to dealership growth.
Follow processes to ensure quality and safety.
Prioritize work and manage time effectively while taking direction from multiple employees.