Service Advisor - Truck Care

Love's Travel Stops & Country Stores • Atkinson, IL

18d

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager.

Requirements

• Six months of customer service or sales experience is preferred.
• Successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT physical.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Strong customer service, rapport-building, salesmanship, and ability to manage operations and employee-vehicle deployment.
• Strong organizational and multitasking abilities, with attention to detail.
• Effective teamwork skills.
• Ability to use computer programs, systems, and technology tools in daily operations.
• Ability to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Nice To Haves

• Six months of customer service or sales experience.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, identify vehicle service needs, and document issues.
• Provide detailed repair cost estimates, promote sales, and obtain necessary approvals and payments.
• Keep customers informed about vehicle status and explain completed work.
• Handle customer complaints and resolve concerns.
• Collaborate with managers on talent acquisition.

Benefits

• Company-funded tuition assistance
• Paid time off
• Flexible scheduling
• 401(k) with 100% match up to 5%
• Medical, dental, and vision insurance after 30 days
• Competitive pay
• Career development
• Quarterly bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed