Service Advisor

Premier Subaru of Fremont • Fremont, CA

53d • $48,000 - $125,000 • Onsite

About The Position

Premier Subaru of Fremont is seeking a Service Advisor to join their team. Premier Subaru of Fremont is part of an established, successful dealer group with over 32 stores nationwide, representing top brands and actively involved in community service through their "Giving Hope Foundation."

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Pre-employment drug test / background check required

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous, and effective service for customers.
• Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries (phone or in-person) to ensure customers are handled correctly.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

Benefits

• Competitive compensation plan based on experience
• Medical, Dental and Vision Insurance
• 401(k) with company match
• Premium, ongoing professional development
• Participate in Giving Home Community Service days
• Employee Programs for referral bonus, vehicle acquisition, and automotive purchases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed