SERVICE ADVISOR

P4 Automotive • Indianapolis, IN

120d • $70,000 - $120,000 • Onsite

About The Position

Leo Chevy is hiring a Service Advisor. This role acts as the primary liaison between customers and technicians, listening to customer concerns, translating them into work orders, and keeping customers informed throughout the service process. The position combines customer service, sales, and project management, involving writing repair orders, presenting recommended services, obtaining approvals, and coordinating with the shop to ensure timely vehicle service. The goal is to build customer loyalty through trust and excellent service. The company emphasizes that while they will provide technical training, strong interpersonal skills are essential and cannot be taught.

Requirements

• Strong communicator who can explain technical work in plain language
• Comfortable having money conversations - you'll be presenting repair costs daily
• Organized enough to juggle 15-20 open repair orders at a time without dropping one
• Customer-focused - you build trust by being honest, not by overselling
• Able to work in a fast-paced environment where priorities shift throughout the day
• Valid driver's license

Nice To Haves

• Automotive service advisor experience (we train)
• ASE certifications
• A technical background
• Experience in hospitality, retail management, insurance, or similar roles managing customer expectations and coordinating behind the scenes

Responsibilities

• Greet service customers, listen to their concerns, and document symptoms accurately
• Write repair orders and communicate vehicle needs to the technician team
• Present repair recommendations and maintenance services to customers honestly
• Provide accurate estimates and keep customers updated on timing and cost
• Follow up on declined services and maintain ongoing customer relationships
• Coordinate workflow with technicians, parts, and the service manager to meet deadlines
• Handle customer questions, concerns, and follow-ups by phone, text, and in person
• Meet individual sales and CSI targets

Benefits

• Competitive pay (base + commission on service sales)
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Ongoing manufacturer training
• Employee vehicle purchase program
• A career path into service management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed