Service Advisor/Writer

Lithia & Driveway•Maplewood, NJ

About The Position

DCH Millburn Audi is hiring an Automotive Service Advisor to help customers understand and address their vehicle service needs. The role involves assessing concerns, explaining recommended work and costs, coordinating repairs with technicians, and keeping customers informed throughout the service visit. The position reports to the Service Manager and is full-time, with open availability required, including Saturdays. Estimated annual earnings are described as $70,000–$120,000 in the posting’s introduction and $70,000–$114,000 in its Total Rewards section; compensation includes performance-based commissions and may include bonuses. Actual pay varies based on skills, experience, job-related knowledge, and location. The dealership describes itself as New Jersey’s #1 Audi dealer in February 2025, a Top 3 dealer in the state, a Top 10 Audi dealer in the Eastern Region for more than 10 consecutive years, and a Top 3 Certified Pre-Owned Audi dealer in New Jersey. It offers a collaborative work environment and a benefits package that includes health coverage, paid time off, disability and life insurance, retirement savings, employee stock purchase options, learning resources, vehicle discounts, and wellness programs. Lithia & Driveway says its teams deliver convenient customer experiences throughout the vehicle-ownership lifecycle. The company is committed to equal employment opportunity and is a drug-free workplace. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

At least 2 years of high-line Service Advisor experience.
Automotive knowledge or a technician background is a plus.
Communication and organizational skills.
Valid driver's license with an acceptable driving record.
Open availability, including Saturdays.
High school graduate or equivalent.
At least 18 years of age.

Nice To Haves

Automotive knowledge or a technician background.

Responsibilities

Identify customer concerns and recommend appropriate solutions.
Explain required services, costs, and estimated completion times.
Perform vehicle walk-arounds to assess customer needs.
Obtain customer approval for recommended services and repairs.
Offer and review multi-point vehicle inspections.
Provide clear and accurate service estimates.
Coordinate repair work with technicians and assign repair orders.
Communicate repair updates and vehicle status to customers.
Follow company customer service and communication processes throughout the service visit.