Service Advisor/Writer

Lithia & Driveway • Maplewood, NJ

5d • $70,000 - $114,000

About The Position

DCH Millburn Audi is hiring an Automotive Service Advisor/Writer to identify customer concerns, recommend solutions, explain service requirements and costs, and keep customers informed throughout their service visits. The role includes assessing vehicles, preparing estimates, obtaining customer approval, and coordinating repair work with technicians. The position reports to the Service Manager and is full-time, with open availability required, including Saturdays. The posting lists estimated annual earnings of $70,000–$120,000 in its introductory section and $70,000–$114,000 in its Total Rewards section; compensation includes performance-based commissions and may include bonuses. Actual pay varies based on experience, skills, job-related knowledge, and location.

The dealership describes its workplace as collaborative and highlights its Audi dealer rankings. Lithia & Driveway says its teams create simple, transparent, and convenient customer experiences throughout vehicle ownership. Applicants must be high school graduates or equivalent and at least 18 years old. The company is a drug-free workplace and an equal opportunity employer. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• At least 2 years of high-line Service Advisor experience.
• Communication and organizational skills.
• Valid driver's license with an acceptable driving record.
• Open availability, including Saturdays.
• High school graduate or equivalent.
• At least 18 years old.

Nice To Haves

• Automotive knowledge or a technician background.

Responsibilities

• Identify customer concerns and recommend appropriate solutions.
• Explain required services, costs, and estimated completion times.
• Perform vehicle walk-arounds to assess customer needs.
• Obtain customer approval for recommended services and repairs.
• Offer and review multi-point vehicle inspections.
• Provide clear and accurate service estimates.
• Coordinate repair work with technicians and assign repair orders.
• Communicate repair updates and vehicle status to customers.
• Follow company customer service and communication processes throughout the service visit.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Competitive pay, including commissions and possible bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED