Service Advisor/Writer
HANSEL AUTO GROUP•Santa Rosa, CA
•$38,500 - $160,000
About The Position
Hansel BMW is seeking a full-time Service Advisor to guide customers through their vehicle service experience from start to finish. The Service Advisor acts as a trusted link between customers and technicians, helping guests understand their vehicle needs while providing a supportive, informed, and efficient experience. The role represents BMW and includes factory training and certifications. Compensation includes base hourly pay of $18.31 plus performance bonuses, with a stated pay range of $38,500 to $160,000+ per year depending on performance.
Requirements
- Professional appearance and strong customer presence.
- Excellent written and verbal communication skills.
- Ability to confidently recommend and sell service.
- Valid California driver's license and clean driving record.
- Reliable, punctual, and customer-focused.
- Able to pass a drug test.
- Able to pass a criminal background screening.
Nice To Haves
- Dealership service-writing experience.
Responsibilities
- Greet guests and provide a premium check-in experience.
- Write and manage repair orders with complete and accurate documentation.
- Clearly and ethically present maintenance and repair recommendations and obtain customer approvals.
- Follow up on declined work to address safety and customer retention.
- Manage service-lane flow, including appointments, walk-ins, updates, and promised completion times.
- Coordinate with warranty providers and keep guests informed throughout the service process.
Benefits
- Medical insurance
- Dental insurance
- Vision plan
- Flexible spending plans
- 401(k) program
- Employer 401(k) contributions
- Employee discounts on vehicles, service, and parts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
