Service Advisor-Writer

CAMPERS INN INC•Raynham, MA

10d

About The Position

Campers Inn RV is hiring a Service Advisor/Writer to work with customers to schedule service work and communicate additional service needs. The role identifies RV problems by listening to customers describe symptoms, verifies warranty and service-contract coverage, develops repair estimates, and prepares repair orders. It also handles customer complaints and maintains customer satisfaction, while checking on service progress and updating customers about their RV’s status as needed. Other duties may be assigned by management. The role requires a high school diploma or equivalent. One year of RV service experience is preferred. The successful candidate communicates well, can multitask in a fast-paced environment, works reliably both independently and as part of a team, and is committed to superior customer service. Flexible hours may include evenings and weekends. The position also involves learning company computer applications, safely handling solvents and chemicals, moving RVs of various sizes, reaching above the shoulders, and lifting at least 50 pounds.

Requirements

High school diploma or equivalent.
Excellent oral and written communication skills and interpersonal skills.
Ability to work flexible hours as required, potentially including evenings and weekends.
Ability to multitask in a fast-paced environment.
Reliable with a strong work ethic.
Commitment to superior customer service.
Ability to work independently and as part of a team.
Knowledge of or ability to learn company computer systems, including Motility Systems2K, and other applicable software.
Ability to safely handle solvents and chemicals.
Ability to move RVs of various sizes.
Ability to reach above the shoulders and lift at least 50 pounds.

Nice To Haves

At least one year of RV service experience is preferred.

Responsibilities

Identify RV problems by listening to customers describe symptoms.
Verify warranty and service-contract coverage by examining records and explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor, and calculating customer payments, including deductibles.
Prepare repair orders.
Handle customer complaints and maintain high customer satisfaction standards.
Periodically check on vehicle service progress and contact customers as needed with status updates.
Perform other duties and responsibilities as management may deem necessary.

Benefits

Ongoing career development opportunities, including specialized job training, certifications, and professional development.
Assistance in continuing education.
Major medical insurance for eligible full-time employees working 30 or more hours per week.
Dental insurance for eligible full-time employees working 30 or more hours per week.
Vision insurance for eligible full-time employees working 30 or more hours per week.
Life insurance, with basic, supplemental, spouse, and child options, for eligible full-time employees working 30 or more hours per week.
Employee Assistance Program (EAP) for eligible full-time employees working 30 or more hours per week.
Paid time off for eligible full-time employees working 30 or more hours per week.
Qualified 401(k) retirement plan with employer match for eligible full-time employees working 30 or more hours per week.
Fair and competitive compensation.