Service Advisor-Writer
About The Position
Campers Inn RV is hiring a Service Advisor/Writer to work with customers to schedule service work and communicate additional service needs. The role includes identifying RV problems from customers’ descriptions, reviewing warranty and service contract coverage, preparing cost estimates and repair orders, handling complaints, and keeping customers informed about service progress. The company describes itself as a family-operated RV dealership with nearly 50 locations in more than 20 states and emphasizes integrity, teamwork, continuous improvement, sustainability, employee development, and customer service.
Requirements
- High school diploma or equivalent.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work flexible hours as required, which may include evenings and weekends.
- Ability to multitask in a fast-paced environment.
- Reliable with a strong work ethic.
- Commitment to superior customer service.
- Ability to work independently and as part of a team.
- Knowledge of, or ability to learn, company computer applications, including Motility Systems2K, and other applicable software.
- Ability to safely handle solvents and chemicals.
- Ability to move RVs of various sizes.
- Ability to reach above the shoulders and lift a minimum of 50 pounds.
Nice To Haves
- A minimum of one year of RV service experience is preferred.
Responsibilities
- Identify RV problems and services by listening to customers describe symptoms.
- Verify warranty and service contract coverage by reviewing records and documents and explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor and calculating the customer’s payment, including deductibles.
- Prepare repair orders.
- Handle customer complaints and maintain high customer satisfaction standards.
- Periodically check vehicle service progress and contact customers as needed to update them on their RV’s status.
Benefits
- Ongoing career development opportunities, including specialized job training, certifications, and professional development.
- Assistance with continuing education.
- Comprehensive health and welfare plan for full-time employees working 30 or more hours per week, including major medical insurance, dental insurance, vision insurance, life insurance options, and an Employee Assistance Program.
- Paid time off.
- Qualified retirement plan (401k) with employer match.
- Fair and competitive compensation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
