Service Advisor/Writer
O'Neil GMC•Warminster, PA
•Onsite
About The Position
As a Service Advisor at O'Neil GMC, you will be responsible for managing the customer experience in the service lane, serving as the primary point of contact. This role requires proficiency in product offerings, technician scheduling, and customer service, from greeting vehicle owners to explaining the repair process. O'Neil GMC is a family-owned and operated dealership committed to providing award-winning service and value, striving to make every customer a customer for life by fostering a motivated and happy employee environment.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
Nice To Haves
- Experienced professionals
Responsibilities
- Oversee flow of Drive Lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers
Benefits
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
