Service Advisor - Truck Care
Love's Travel Stops & Country Stores•Shelby, IA
•Onsite
About The Position
Service advisors are customer-focused professionals who listen to the customer’s concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.
Requirements
- Ability to work flexible shifts—including nights, weekends, and sometimes holidays
- Previous experience as a service manager or supervisor
- Previous mechanical experience
- Ability to do some light lifting (no more than 50 lbs) and bending once in a while
- Excellent communication skills
- Basic math and computer skills
Responsibilities
- Greeting customers in person or by phone and providing exceptional customer service
- Listen to the description of problems or service needed
- Determine type of service required based on diagnosis and prepare repair orders
- Estimate the time and cost of every repair
- Advise customers on other available services
- Secure agreement from the customer prior to all repairs
- Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels
- Clearly explain the requested service of every truck
- Act as a liaison between the customers and technicians
- Maintains documentation, including purchases orders, invoices, work orders, etc.
- Verify all final invoices and reconcile work performed and charges
Benefits
- Medical/dental/vision and life insurance plans
- Flexible scheduling
- Road to Success program for career development
- On-the-job training
- Competitive pay (paid weekly)
- Holiday pay
- 401(k) with matching contributions
- Quarterly bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
