Part Time Service Advisor Trainee

Nelson Mazda Murfreesboro • Murfreesboro, TN

4d

About The Position

Nelson Mazda Murfreesboro is seeking a motivated, customer-focused individual for an entry-level Service Advisor Trainee role with opportunities for career advancement. The trainee will learn the essential functions of a Service Advisor and act as a liaison between customers and the service team, helping ensure outstanding customer care and efficient service operations.

Requirements

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work well in a team setting.
• Willingness to learn and adapt to new challenges.

Nice To Haves

• College education is preferred but not required.
• Basic knowledge of automotive services.

Responsibilities

• Help customers understand their vehicle’s service needs and communicate clearly with technicians.
• Develop knowledge of service processes, repair orders, and vehicle maintenance.
• Learn to prepare accurate cost estimates for vehicle repairs and services.
• Facilitate customer appointments and support timely, efficient service scheduling.
• Communicate service updates to customers clearly and in a friendly manner.
• Handle customer concerns and work to resolve issues professionally.
• Maintain up-to-date knowledge of products, services, and warranties.
• Assist with customer follow-ups and service reminders.
• Provide exceptional customer service and foster a positive work environment.

Benefits

• 401(k) plan with company match up to 6%.
• Paid time off accrual begins immediately; eligible for use after 90 days for full-time employees.
• Comprehensive insurance options, including health, dental, vision, and life insurance, for full-time employees.
• Opportunities for professional development and career advancement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed