Service Advisor Trainee

Peach State Truck Centers Career Postings • Jefferson, GA

5d

About The Position

Under the supervision of the Service Manager and oversight by the Service Advisor, the Service Advisor Trainee develops the skills needed to assume the Service Advisor role. The position involves receiving service work from customers and communicating with technicians and customers through completion of repairs, including completing invoices. The trainee communicates with customers about repair needs and estimates, creates work orders and repair estimates based on technician diagnoses, obtains customer approval for repairs, processes payment, and closes repair orders. Other duties may be assigned.

The role requires safely entering and exiting medium-duty and heavy-duty commercial trucks using manufacturer-installed steps and handholds, sometimes repeatedly throughout the workday. Work takes place in and around commercial vehicles, service bays, shop areas, parking areas, and dealership premises, with indoor and outdoor conditions that may include varying weather, noise, and typical service-shop conditions. The position requires mobility for walking and navigating shop surfaces and vehicle cabs, as well as occasional lifting, carrying, pushing, or pulling of objects up to 25 pounds. Essential functions must be performed with or without reasonable accommodation.

Employment is contingent on successfully completing a pre-employment background check and drug screening. The background check may verify criminal and employment history, educational credentials, and professional references. Peach State Truck Centers is an Equal Employment Opportunity Employer and does not discriminate on the basis of protected characteristics under applicable law. Job descriptions may change based on organizational needs.

Requirements

• Must be able to safely climb into and out of medium-duty and heavy-duty commercial trucks using manufacturer-installed steps and handholds.
• Must be able to enter and exit commercial vehicles multiple times during the workday to inspect vehicles, document customer concerns, and assist with service-related activities.
• Must be able to stand, walk, bend, stoop, reach, and occasionally kneel or crouch.
• Must be able to walk throughout the service shop, parking areas, and dealership premises, including on uneven surfaces.
• Must be able to safely navigate steps, elevated vehicle cabs, and shop environments.
• Must be able to occasionally lift, carry, push, or pull objects weighing up to 25 pounds.
• Must be able to perform essential job functions with or without reasonable accommodation.
• Must successfully complete a pre-employment background check and drug screening.

Responsibilities

• Communicate with customers to understand their repair needs and advise them about required repairs and cost estimates.
• Communicate customer needs and job requirements through written work orders and verbal explanations.
• Create work orders.
• Create repair estimates based on technician diagnoses.
• Communicate repair needs to customers and obtain approval for repairs.
• Complete invoices and obtain payment.
• Close repair orders.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed