Service Advisor/Service Writer
Midas - Touch of Gold•Gary, IN
•$45,000 - $50,000
About The Position
Midas is seeking a customer-focused Service Advisor/Service Writer to drive sales, provide an exceptional customer experience, and support shop operations, including at multiple locations when needed. The role involves helping customers understand vehicle inspection results and repair recommendations while supporting team processes and business goals. This position offers hourly pay plus performance bonuses, paid training and professional development, and a growth path into store leadership, with the possibility of becoming a Store Manager for the right person.
Requirements
- Strong sales and customer service skills.
- Ability to communicate confidently with customers.
- Organized, detail-oriented, and process-driven.
- Leadership mindset and desire to grow.
- Flexible and willing to support multiple locations.
Nice To Haves
- Automotive service writing experience.
- Automotive knowledge and repair experience.
Responsibilities
- Greet customers and build trust.
- Answer phones and schedule appointments.
- Perform vehicle walkarounds and review inspection results.
- Build estimates and present recommendations.
- Follow up on declined work and customer concerns.
- Help drive sales and customer retention.
- Support daily shop operations.
- Assist multiple locations as business needs require.
- Help ensure processes are followed and goals are achieved.
Benefits
- Health insurance
- Paid time off
- Training and development
- Vision insurance
- 401(k)
- 401(k) matching
- Performance bonuses
- Competitive salary
- Dental insurance
- Employee discounts
- Paid holidays
- Bi-weekly pay
- 5-day work week
- Professional development
- Growth path into store leadership
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
