Service Advisor/Service Writer

Midas • Gary, IN

9d

About The Position

Midas is seeking a Service Advisor/Service Writer to help drive sales, deliver an exceptional customer experience, and support shop operations, including at multiple locations when business needs require. This is a customer-facing role with a stated opportunity to grow into store leadership and potentially become a Store Manager. Compensation is described as hourly pay plus performance bonuses, with a listed annual compensation range of $45,000–$50,000.

The role involves greeting customers, scheduling appointments, reviewing vehicle inspection results, preparing estimates, presenting service recommendations, and following up on declined work and customer concerns. The Service Advisor also helps support daily operations, ensure processes are followed, and achieve business goals. Midas describes its automotive services as including tires, brakes, and oil services.

Requirements

• Strong sales and customer service skills.
• Ability to communicate confidently with customers.
• Organized, detail-oriented, and process-driven.
• Leadership mindset and desire to grow.
• Flexible and willing to support multiple locations.

Nice To Haves

• Automotive service writing experience preferred.
• Automotive knowledge and repair experience are a plus.

Responsibilities

• Greet customers and build trust.
• Answer phones and schedule appointments.
• Perform vehicle walkarounds and review inspection results.
• Build estimates and present recommendations.
• Follow up on declined work and customer concerns.
• Help drive sales and customer retention.
• Support daily shop operations.
• Assist multiple locations as business needs require.
• Help ensure processes are followed and goals are achieved.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Paid holidays
• Paid training
• Professional development
• 401(k)
• Employee discounts
• Performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed