Service Advisor/Service Writer

Midas • Fort Wayne, IN

9d • $45,000 - $50,000

About The Position

Midas is hiring a Service Advisor to provide excellent customer service, drive sales, and support shop operations. The role involves assisting customers with vehicle service needs, presenting inspection findings and repair recommendations, and following up on declined work and customer concerns. The Service Advisor may support multiple locations as business needs require and will help ensure that processes are followed and goals are achieved. This position offers leadership development and a potential growth path to Store Manager for the right candidate.

Requirements

• Strong sales and customer service skills.
• Ability to communicate confidently with customers.
• Organized, detail-oriented, and process-driven.
• Leadership mindset with a desire to grow.
• Flexible and willing to support multiple locations.

Nice To Haves

• Automotive service writing experience is preferred.
• Automotive knowledge and repair experience are a plus.

Responsibilities

• Greet customers and build trust.
• Answer phones and schedule appointments.
• Perform vehicle walkarounds and review inspection results.
• Build estimates and present recommendations.
• Follow up on declined work and customer concerns.
• Help drive sales and customer retention.
• Support daily shop operations.
• Assist multiple locations as business needs require.
• Help ensure processes are followed and goals are achieved.

Benefits

• Health insurance
• Paid time off
• Training and development
• Vision insurance
• 401(k)
• 401(k) matching
• Performance bonuses
• Competitive salary
• Dental insurance
• Employee discounts
• Bi-weekly pay
• Paid holidays
• Professional development
• Clear growth path into store leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed