Service Advisor/Service Writer

Midas • Michigan City, IN

9d

About The Position

Midas is seeking a Service Advisor/Service Writer to help drive sales, provide an exceptional customer experience, and support shop operations, including at multiple locations when business needs require. This role offers hourly pay plus performance bonuses and a growth path toward store leadership, with the opportunity to eventually run a store for the right person. The position includes paid training and professional development.

Midas describes itself as one of the largest destinations for automotive services, serving communities and offering opportunities to build expertise across services such as tires, brakes, and oil changes.

Requirements

• Strong sales and customer service skills.
• Ability to communicate confidently with customers.
• Organized, detail-oriented, and process-driven.
• Leadership mindset and desire to grow.
• Flexible and willing to support multiple locations.

Nice To Haves

• Automotive service writing experience is preferred.
• Automotive knowledge and repair experience are a plus.

Responsibilities

• Greet customers and build trust.
• Answer phones and schedule appointments.
• Perform vehicle walkarounds and review inspection results.
• Build estimates and present recommendations.
• Follow up on declined work and customer concerns.
• Help drive sales and customer retention.
• Support daily shop operations.
• Assist multiple locations as business needs require.
• Help ensure processes are followed and goals are achieved.

Benefits

• Training and development
• Vision insurance
• 401(k)
• 401(k) matching
• Performance bonuses
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Bi-weekly pay
• Five-day work week
• Paid holidays
• Paid training and professional development
• Clear growth path into store leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed