Service Advisor/Service Writer

Midas • Valparaiso, IN

9d

About The Position

Midas is seeking a Service Advisor/Service Writer to deliver a strong customer experience, drive sales, and support shop operations. This role includes serving customers, coordinating appointments, reviewing vehicle inspection results, preparing estimates, and following up on recommendations and customer concerns. The Service Advisor may support multiple locations as business needs require and help ensure that processes are followed and goals are achieved.

This opportunity is intended for someone interested in growing into automotive leadership, with a potential path to Store Manager for the right person. The position offers hourly pay plus performance bonuses, bi-weekly pay, a five-day work week, and compensation listed at $45,000–$50,000 per year. Paid training and professional development are provided.

Requirements

• Strong sales and customer service skills.
• Ability to communicate confidently with customers.
• Organized, detail-oriented, and process-driven.
• Leadership mindset and desire to grow.
• Flexible and willing to support multiple locations.

Nice To Haves

• Automotive service writing experience is preferred.
• Automotive knowledge and repair experience are a plus.

Responsibilities

• Greet customers and build trust.
• Answer phones and schedule appointments.
• Perform vehicle walkarounds and review inspection results.
• Build estimates and present recommendations.
• Follow up on declined work and customer concerns.
• Help drive sales and customer retention.
• Support daily shop operations.
• Assist multiple locations as business needs require.
• Help ensure processes are followed and goals are achieved.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Paid holidays
• Paid training
• Professional development
• 401(k)
• Employee discounts
• Performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed