Service Advisor/Service Writer

Midas • Merrillville, IN

9d

About The Position

Midas is hiring a Service Advisor/Service Writer to help drive sales, deliver an exceptional customer experience, and support shop operations, including at multiple locations when business needs require. This role offers hourly pay plus performance bonuses and a potential growth path into store leadership, including future Store Manager opportunities for the right person. The position includes paid training and professional development. The posting describes a five-day work week and bi-weekly pay.

Requirements

• Strong sales and customer service skills.
• Ability to communicate confidently with customers.
• Organized, detail-oriented, and process-driven.
• Leadership mindset and desire to grow.
• Flexible and willing to support multiple locations.

Nice To Haves

• Automotive service writing experience is preferred.
• Automotive knowledge and repair experience are a plus.

Responsibilities

• Greet customers and build trust.
• Answer phones and schedule appointments.
• Perform vehicle walkarounds and review inspection results.
• Build estimates and present recommendations.
• Follow up on declined work and customer concerns.
• Help drive sales and customer retention.
• Support daily shop operations.
• Assist multiple locations as business needs require.
• Help ensure processes are followed and goals are achieved.

Benefits

• Health insurance
• Paid time off
• Paid holidays
• Training and development
• Professional development
• Vision insurance
• Dental insurance
• 401(k)
• Employee discounts
• Performance bonuses
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed